This is a self-paced course consisting of 14 Recorded Modules
You are expected to complete all the sessions including the pre-course assessment and the post-course assessment along with all the modules to complete the requirement of obtaining the certificate of completion of this course.
Who should attend this course?
Healthcare Practitioners from all levels
This course is intended for all healthcare practitioners who deal with patients and their families directly or indirectly, and those who deal with other healthcare practitioners as well whether directly or indirectly.
This course is also one of the mandatory courses of many SCFHS residency training programs.
“Communication, partnership and teamwork” and “Maintaining Trust” are the vital domains of Good Medical Practice. As a healthcare practitioner, your ability to effectively interact with others has a powerful impact on your patients, their carers, and your colleagues. A proactive approach to reviewing and enhancing your skills in these domains should be seen as equally important as refining any other clinical skill.
This course is designed for all healthcare practitioners who want to enhance their communication skills and learn more about developing these very important canMED competencies including professionalism, collaboration, and leadership competencies. These competencies are vital when dealing with patients as well as that it is important when dealing with colleagues, seniors, subordinates, and the public.
Learning more about communication skills will help you in various aspects of your daily practice as well as your personal life.
Whether you are a nurse, physician, technician, or administrator. This course is designed for you. We will discuss many various situations that you will be exposed to during your daily practice that will open so many doors for improvement and development.
See you there…
What are the goals and objectives of this course?
By the end of this course, you will learn about the various competencies of healthcare that are required for a safe healthcare practitioner.
You will notice that the educational material is relevant to all healthcare practitioners as it will include various clinical settings, including outpatient, in-patient, emergency, and procedural setups which will also include direct and indirect patient encounters
You will also notice that the course includes the relationship of healthcare practitioners with each other, whether they are direct collaboration within the same specialty or level and with other specialties working together and of various levels whether superior or subordinate levels
The educational program will explain the various types of communication which are expressed in the daily practice of all healthcare practitioners, which includes written, verbal or other forms of indirect communication such as body language communication.
By the end of the course, the learner will have gained the skills of dealing with various situations and will help in enhancing patient safety as well as patient satisfaction which will eventually reduce avoidable and preventable errors and patient dissatisfaction and litigations
Who is the speaker?
The speaker is Dr. Haitham Badr, He is a senior obstetrics and gynecology consultant with various administrative positions, including leading quality management departments and had been involved in many leadership positions and been involved in assessment, resolution, and management of various situations of faculty communication errors and those that resulted in litigation that demonstrated the need for such a course. which drove his passion for helping and improving these vital competencies across all healthcare fields and drives for improvement and enhancement of patient safety which is one of the passions of the speaker. Learn more about the speaker here.
Pre Course Assessment Quiz
- Module 1 : Competencies of Healthcare
- Module 2 : Definition of Communication
- Module 3 : The 7 Cs of Communication
- Module 4: Consultation, Counselling and Expectations
- Module 5: Direct and Indirect Communication
- Module 6: Communication at Outpatient Settings
- Module 7: Communication at the Inpatient Setting
- Module 8: Communication in OR
- Module 9 : Communication in Emergency Situations
- Module 10 : Breaking Bad News
- Module 11: Dealing with Emotional Patients
- Module 12: Disclosure
- Module 13: Documented Communication
- Module 14: General Tips
Post Course Assessment
Obstetrics and Gynecology Consultant Laparoscopic and Minimal Access Surgeon With a passion for quality, education, teaching, and mentoring Click on my name for more details